“Once you create a loyal customer base, it’s tough for a competitor to take it away” ~ Joe Mansueto
Has there ever been two more misused or misunderstood words in business than Customer Service? The facts are simple: All businesses need customers; the problem is that when they have them, they often don’t treat them as the valued commodity that they are. As a result, many companies under-perform, or worse; they actually LOSE customers who truly want to buy products and services from them. That’s why we focus on creating awesome CUSTOMER EXPERIENCES; to give ’em something worth coming back for!
A veteran of the hospitality industry, David brings 35+ years of hands-on experience both providing and teaching outstanding customer experience skills that build successful businesses and brands. His training focuses on two key factors: Implementing proven (& mind-blowing) techniques for creating memorable interactions with customers; and examining the psychology behind why people return to buy again.
Engaging in hands-on exercises, participants will learn the following fundamental keys of creating WOW customer experiences:
- Remember: It’s NEVER about you
- How Being Unique Creates Positive Lasting Memories
- No Pressure! Making Prospects Feel At Ease
- Help Customers Buy Your Products & Services Vs. Selling Them
- Mastering The Gentle Art of Persuasion
- The Key to Reading Clients and Customers
- Learning What They REALLY Want From You
In this workshop, participants gain clear and concise strategies that create memorable customer experiences not just one time, but that also optimize future sales opportunities.
For more information on how to book this workshop, please CLICK HERE
“David worked as a corporate consultant for all of our neighborhood pubs; in his time with us we found him to be an exemplary manager, most noted for his motivational and inspiring techniques with staff. He developed a training regime for us with an emphasis on team-building, motivation and innovation; Coast Hotels and Resorts is certainly the less for his departure”
Peter Dutton, Area Director (Vancouver Island) Coast Hotels and Resorts
Program Running Time: 6 Hours